iCalamus 2 > Introducción Índice

Comentarios

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iCalamus offers several ways to give feedback to our developers, distributors and other users.

Contact the support and developers

In the Menú de iCalamus, you will find a menu item Mostrar el editor de mensajes which allows to send email messages to our company. Use it whenever you want to request a new feature, report a bug or simply tell us something you like in iCalamus.

Contact other users

In the Menú de ayuda, you will find a link to the iCalamus Foros where you can communicate with other iCalamus users. The iCalamus developers write in these forums, too.

Reporte de bloqueo

iCalamus is developed and tested by us with great care. Nevertheless, chances are that you will at some time experience a crash. Due to different user environments it is almost impossible for us to test all situations.

When iCalamus crashes, OS X alerts this crash and asks you to send a crash report to Apple. Don't do that. The Apple staff will not read it or react on it.

But when you relaunch iCalamus, it will inform you that it has recognized this crash itself.

If you agree to send the crash report, a window similar to the following screen shot will be shown:

Please add a description of what you were doing when the crash happened.

La ventana de reporte de errores también permite agregar su correo electrónico si desea que los desarrolladores le contacten. Agregue su dirección de correo electrónico si desea que le contactemos.

All Crash Reports sent from this window will be received by the iCalamus developers.

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Send Documents

If an issue is related to a document, you may want to send us this document. Please note that iCalamus documents are packages which look like single files in the Finder but are physically folders. So you'll have to compress your document into a ZIP archive before you send it. Simply right-click on the .icdk and chose Compress <documentname.icdk>. Then you can send the ZIP archive to support@icalamus.net or upload it to a file sharing server and send us the URL of the ZIP file.

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Send Log Information

You may also provide system log information for an encountered issue.

1. To do so, run /Aplicaciones/Utilidades/Consola.app.
2. Clear the display with a click on the Toolbar symbol Clear Display.
3. Enter iCalamus into the Search field.
4. Launch iCalamus and force the issue.
5. Save the log information with File > Save a Copy As or using the [Compatir] button near the Search field.
6. Send the .log file to support@icalamus.net and describe the issue.

iCalamus Radar

Si ha encontrado un error en iCalamus o le gustaría que tuviera una nueva característica implementada en la versión actual, debería registrarla en nuestro Reporte de incidencias de iCalamus. Podrá reportar errores o solicitar características.

Follow the iCalamus Support link from the Help menu to find the iCalamus Radar.